What type of Personal Information is collected?
We collect only the Personal Information we need to provide a number of diverse services to our customers and clients via this website. In relation to our travel, automotive and health assistance services, the Personal Information we request allows us to administer claims management.
The Personal Information allows us to process and issue your policy booking and to send through your policy wording and certificate by fax, post or email.
How do we use it?
We may subsequently use the Personal Information to handle any assistance or claim that you, or the person traveling with you, may have. Employers, contractors and agents of Mondial Assistance and other members of the Mondial Assistance Group (further details of which can be found at www.mondial-assistance.com.my/corporate) may be given access to any Personal Information which we collect, but their use shall be limited to performance of their duties in relation to the services provided by us.
We may from time to time contact you for promotional purposes, such as notifying you of improvements in the services or new services offered by us. If you specifically do not wish to receive these communications, then you can inform us at any time by contacting us via the details given below.
We may notify you on the website that your Personal Information may be used to allow us to contact you for "service administration purposes". This means that we may contact you for a number of purposes relating to the services we provide on the website. For example, Mondial Assistace Malaysia may wish to provide you with a password reminder or notify you that a particular service has been suspended for maintenance. You will not be able to unsubscribe to these communications as they are considered a part of the service you have required.
We may transfer the Personal Information to another company in the event Mondial Assistance is acquired by or is merged with that another company.
The Personal Information will be held only as long as necessary to ensure that the website runs smoothly and to provide any service you request via the website.
Alternatively, where you have consented at the point of purchase of certain goods and services from the Website, we may use your information to let you know about other services and products which they offer and which may be of interest to you, including general services to complement your trip.
What security do we use to protect customer information?
Mondial Assistance Malaysia considers the security of our customer's Personal Information as an important and necessary part of the responsible management of our corporate data. We therefore takes all reasonable steps to ensure that customers’ Personal Information is secure and is safeguarded from loss, misuse, unauthorized access, modification or disclosure. All information is kept on a specifically designed database for exclusive use by us.
When you purchase your assistance services, we offer the use of secure server software that encrypts all information you input before it is sent to us. This ensures that the Personal Information is reasonably protected against unauthorized interception.
In order to comply with our obligations we follow strict security procedures in the storage and disclosure of Personal Information to prevent unauthorized access to that information.
Our use of "cookies"
Access to Personal Information
Notification of changes
Third Party Websites
Please read this legal notice carefully before consulting this website.
"We", Mondial Assistance Services (Malaysia) Sdn Bhd ("Mondial Assistance Malaysia"), makes its website https://www.mondial-assistance.com.my/ available to users and the conditions under which users may have access to and use the website.
We understand that in this age of rapid technological advances, customers may have concerns about the privacy of the Personal Information they provide. We believe that an individual's Personal Information should be handled with the utmost respect and we are committed to protecting their privacy and confidentiality.
It is important to us that our customers are confident that their Personal Information will be treated with the necessary reasonable degree of privacy. Our aim is to ensure that our customer’s Personal Information is handled in a responsible and reliable manner.
Website Terms & Conditions
Ownership and Use of Content
All text, data, charts, tables, software, video, music, sound, graphics, photographs, illustrations, artwork, names, logos, trade marks, service marks and other material on the Website (the "Content") and all rights in it belong to Mondial Assistance. You may retrieve and display Content from the Website on a computer screen, print individual pages on paper (but not photocopy them) and store such pages in electronic form on disk (but not on any server or other storage device connected to the network) for your personal use. Content may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any other way.
You agree not to adapt, alter or create a derivative work from any of the Content on the Website or to use it for any purpose other than for your personal and non-commercial use.
Intellectual Property Rights
The Website and Content is provided "AS IS" and on an "AS AVAILABLE" basis and Allianz Global Assistance does not guarantee the accuracy, timeliness, completeness, performance or fitness for a particular purpose of the Website or any Content. All implied warranties, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy are excluded from these Terms to the extent that they may be excluded as a matter of law.
In no event will we be liable for any loss including, without limitation, indirect or consequential loss, or any damages including but not limited to damages for loss of use, data or profits, whether in contract, tort or otherwise, arising out of or in connection with the use of this Website.
We have tried to ensure that all the Content provided on the Website is correct at the time of publication. The Content is provided on an information basis only and should not be relied upon. No responsibility is accepted by or on behalf of us for any errors, omissions, or misleading Content on the Website or on any websites to which the Website connects.
Allianz Global Assistance does not warrant that the Website or Content will be uninterrupted or error free, that any defects will be corrected, or that this Website or the server that makes it available are free of viruses or bugs.
Changes to the Terms
Events beyond our control