Welcome to the Privacy Policy Page

Mondial Assistance Malaysia - Privacy Policy

Privacy Policy

What type of Personal Information is collected?

The Personal Information we collect usually includes an individual's name, address, contact details and other information reasonably required and specific to the service we are providing and which is not otherwise publicly available. In some instances, such as when providing travel insurance, we will need to collect sensitive Personal Information about your health and medical history depending on the type of service provided and we may need to know your credit or debit card details when you purchase services. 

We collect only the Personal Information we need to provide a number of diverse services to our customers and clients via this website. In relation to our travel, automotive and health assistance services, the Personal Information we request allows us to administer claims management. 

The Personal Information allows us to process and issue your policy booking and to send through your policy wording and certificate by fax, post or email. 

How do we use it?

We may subsequently use the Personal Information to handle any assistance or claim that you, or the person traveling with you, may have. Employers, contractors and agents of Mondial Assistance and other members of the Mondial Assistance Group (further details of which can be found at www.mondial-assistance.com.my/corporate) may be given access to any Personal Information which we collect, but their use shall be limited to performance of their duties in relation to the services provided by us.

We will only disclose Personal Information in order to fulfill our obligations in respect to the provision of services to our customers. Other than what is required by law or is in compliance with a court order or as may, in good faith, be necessary to protect and defend the rights or property of Mondial Assistance Malaysia or otherwise as set out in this Privacy Policy, we will not disclose, share, rent, sell or otherwise trade the Personal Information to any third party without your permission. 

We may from time to time contact you for promotional purposes, such as notifying you of improvements in the services or new services offered by us. If you specifically do not wish to receive these communications, then you can inform us at any time by contacting us via the details given below.

We may notify you on the website that your Personal Information may be used to allow us to contact you for "service administration purposes". This means that we may contact you for a number of purposes relating to the services we provide on the website. For example, Mondial Assistace Malaysia may wish to provide you with a password reminder or notify you that a particular service has been suspended for maintenance. You will not be able to unsubscribe to these communications as they are considered a part of the service you have required.

We may transfer the Personal Information to another company in the event Mondial Assistance is acquired by or is merged with that another company. 

We will notify you before any such transfer of Personal Information and the Personal Information so transferred may be subjected to a different privacy policy with the other company.
The Personal Information will be held only as long as necessary to ensure that the website runs smoothly and to provide any service you request via the website. 

Alternatively, where you have consented at the point of purchase of certain goods and services from the Website, we may use your information to let you know about other services and products which they offer and which may be of interest to you, including general services to complement your trip. 

What security do we use to protect customer information?

Mondial Assistance Malaysia considers the security of our customer's Personal Information as an important and necessary part of the responsible management of our corporate data. We therefore takes all reasonable steps to ensure that customers’ Personal Information is secure and is safeguarded from loss, misuse, unauthorized access, modification or disclosure. All information is kept on a specifically designed database for exclusive use by us.

When you purchase your assistance services, we offer the use of secure server software that encrypts all information you input before it is sent to us. This ensures that the Personal Information is reasonably protected against unauthorized interception.

In order to comply with our obligations we follow strict security procedures in the storage and disclosure of Personal Information to prevent unauthorized access to that information.

Our use of "cookies" 

Cookies are small text files of information that are stored by your browser on your computer's hard drive and can be used by website operators to recognize users and collect Personal Information.

We may use "cookies" of this nature to improve the quality of service that we provide to you.

We use tracking software to monitor customer traffic patterns and site usage to help us develop the design and layout of the site. This software does not enable us to capture any personally identifying information.

Access to Personal Information

It is important to us that our customers' Personal Information is accurate, complete and up to date. Please contact us at any time to access, update, correct, or revise your Personal Information on +603 2166 1306.

Your consent 

In accessing and using the Mondial Assistance Malaysia website, you consent to the holding, processing and transferring of any of your Personal Information you give to "us" in the ways described in this Privacy Policy.

Notification of changes 

If we decide to change, modify, renew, alter or update our privacy policy, we will post these changes on this page so that you are always aware of what Personal Information we collect, how we use it and in what circumstances we disclose it. We encourage you to periodically review the Privacy Policy to be informed of how your Personal Information is being protected.

Third Party Websites

The Website may contain links to other websites. Mondial Assistance is not responsible for the privacy practices or content of such websites. We encourage you to read the privacy statements of these linked sites as their privacy policy may differ from ours.

Legal Information


Please read this legal notice carefully before consulting this website.

"We", Mondial Assistance Services (Malaysia) Sdn Bhd ("Mondial Assistance Malaysia"), makes its website https://www.mondial-assistance.com.my/ available to users and the conditions under which users may have access to and use the website.

By accessing this website and using its content, you acknowledge and agree that you have read and understood the following terms of use which we reserve the right to modify or update at any time and agree to be bound by them. Do not use the website if you do not agree with these terms of use.


We understand that in this age of rapid technological advances, customers may have concerns about the privacy of the Personal Information they provide. We believe that an individual's Personal Information should be handled with the utmost respect and we are committed to protecting their privacy and confidentiality. 

It is important to us that our customers are confident that their Personal Information will be treated with the necessary reasonable degree of privacy. Our aim is to ensure that our customer’s Personal Information is handled in a responsible and reliable manner. 

Website Terms & Conditions

About Mondial Assistance Services (Malaysia) Sdn Bhd

Mondial Assistance Services (Malaysia) Sdn Bhd, also trading as "Mondial Assistance Malaysia", is a company incorporated in Malaysia whose address is Office Suite 19-17-1 Level 17 UOA Center, No 19 Jalan Pinang, 54050 Kuala Lumpur, Malaysia.

Mondial Assistance owns and operates the website located at www.allianz-assistance.com.sg. By accessing and using the Website you, the user, agree to be bound by these terms and conditions, which govern your access to and use of the Website.

Ownership and Use of Content 

All text, data, charts, tables, software, video, music, sound, graphics, photographs, illustrations, artwork, names, logos, trade marks, service marks and other material on the Website (the "Content") and all rights in it belong to Mondial Assistance. You may retrieve and display Content from the Website on a computer screen, print individual pages on paper (but not photocopy them) and store such pages in electronic form on disk (but not on any server or other storage device connected to the network) for your personal use. Content may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any other way. 

You agree not to adapt, alter or create a derivative work from any of the Content on the Website or to use it for any purpose other than for your personal and non-commercial use.

Unlawful Use 

You agree to use this Website only for lawful purposes and in a manner that does not infringe on the rights of or restrict or inhibit the use and enjoyment of the Website by any third party. Such restriction or inhibition includes, but is not limited to, conduct which is defamatory, or which may harass, cause distress or inconvenience to any person and the transmission of obscene or offensive content or the disruption of the normal flow of dialogue within the Website.

Intellectual Property Rights 

All copyright, trade marks, database rights and other intellectual property rights that may exist in this Website and the Content shall remain at all times the property of Allianz Global Assistance.

The trademarks, service marks and logos used and displayed on this Website ("Trade Marks") are registered or unregistered trademarks of Mondial Assistance Nothing on this Website should be construed as granting, by implication or otherwise, any license or right to use any Trade Mark without the prior written permission from the company. The name of Mondial Assistance may not be used in any way, including advertising or publicity pertaining to the distribution of Content without the prior written permission from us.


The Website and Content is provided "AS IS" and on an "AS AVAILABLE" basis and Allianz Global Assistance does not guarantee the accuracy, timeliness, completeness, performance or fitness for a particular purpose of the Website or any Content. All implied warranties, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy are excluded from these Terms to the extent that they may be excluded as a matter of law. 

In no event will we be liable for any loss including, without limitation, indirect or consequential loss, or any damages including but not limited to damages for loss of use, data or profits, whether in contract, tort or otherwise, arising out of or in connection with the use of this Website. 

We have tried to ensure that all the Content provided on the Website is correct at the time of publication. The Content is provided on an information basis only and should not be relied upon. No responsibility is accepted by or on behalf of us for any errors, omissions, or misleading Content on the Website or on any websites to which the Website connects. 

Allianz Global Assistance does not warrant that the Website or Content will be uninterrupted or error free, that any defects will be corrected, or that this Website or the server that makes it available are free of viruses or bugs.


You must read and accept the Mondial Assistance Malaysia Privacy Policy above which details what type of personal information we may collect from you when you visit the Website and how we may store and use the information in accordance with data protection laws.

Changes to the Terms 

Mondial Assistance reserves the right, at its discretion, to make changes to any parts of the Website or these Terms. When these Terms are amended, we will publish details of the amendments on the Website. Your continued use of the Website will be taken as your agreement to be bound by these Terms as amended.


These Terms shall be governed by and construed in accordance with Singapore Law and subject to the exclusive jurisdiction of the Malaysian Courts.


If these Terms or any part of them should be determined to be illegal, invalid or otherwise unenforceable under the laws of any state or country in which these Terms are intended to be effective, then to the extent that they are so illegal, invalid or unenforceable, they shall in that state or country be treated as severed and deleted from these Terms and the remaining Terms shall survive and remain in full force and effect and continue to be binding and enforceable in that state or country.


If there is any conflict between these Terms and any other oral or written agreement between you and Mondial Assistance Malaysia then these Terms shall prevail.

Events beyond our control 

We will not be responsible for any breach of these Terms caused by circumstances beyond its reasonable control or which amount to force majeure.


We is not responsible for the availability or content of any third party websites or material you access through this Website.

File Download 

Certain Content files may be available to download from the Website. These Content files are subject to above Terms.

Binding Agreement 

During the course of your use of the Website, we may provide you with a quote for assistance services. This assistance services quote is SUBJECT TO CONTRACT and is not intended, nor does it form part of a binding agreement between you and us.