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Tour Operators

You’re a Tour Operator? Welcome!

Did you know that we have been partnering with companies like yours since we were first created over 50 years ago? In fact, our relations with Tour Operators (and Travel Agents) form the historic backbone of our business, whether it has been under the Elvia, World Access, World Care or Mondial Assistance brands.
Mondial Assistance Malaysia - Tour Operators

We know your business. We understand your challenges.

So knowing this, who could be a better partner for you than us? Not only do we know who you are, how you work and what you’re looking for, but we also understand your biggest concerns and the challenges you face every day. Our in-depth understanding of your business enables us to think creatively, innovate continuously and adapt our solutions quickly to accommodate your market changes and life’s events, whether they are health or economic issues that affect the world stage or artistic trends that impact your local arena. Let us reassure you with our unrivalled track record, our global scope and our technological breakthroughs. Welcome to Mondial Assistance!

Trust us. We do help.

Our Mondial Assistance brand and business promise to you is Trust us, We do help. And that is precisely what we aim to do – to help you build and sustain your business and reinforce your customer loyalty. This all begins by designing travel insurance and assistance products that are comprehensive, customised and easy to buy. Making your life easier and simpler so that your customers’ lives can be simpler and safer is what our business is all about.

Read on to discover how we work with you, add value to your business, and ensure that your customers return time and time again:

For our Offline Tour Operator partners

For our more traditional Tour Operator partners, we have designed a full range of tools to help you improve your travel insurance sales. These include visits by our sales teams, product and marketing brochures, leaflets, promotional campaigns, sales incentives and dedicated training tools including modules for e-learning.

For our Online Tour Operator partners

Since 2002 we have kept one step ahead with our technological breakthrough - e-Magin, our unique, single entry platform that enables all passengers, whatever their nationality or locale, to subscribe to travel insurance and assistance products in real time. eMagin 2.0 is our latest available version. Its main point of difference is that now, in real time, you can recover specific customer profiles in order to fine-tune and customise your products to better meet their individual needs. eMagin 2.0 is supported by a state-of-the-art IT infrastructure available worldwide.

Our travel insurance and assistance products for Tour Operators (can be offered as stand alones or bundled for a more customised commercial offer):

  • Trip cancellation 

  • Lost or damaged luggage 

  • Medical assistance and repatriation 

  • Missed airline connection 

  • Delayed departure 

  • Winter sports coverage at destination

  • Golf coverage

  • Wedding insurance

If and when it makes sense, we can enhance these products by introducing added value services that are part of our overall portfolio, including roadside assistance, specialty insurance (like Collision Damage Waiver in case of a rental car), home assistance, etc.