Contact Us

Fleet, Leasing or Rental Business | Mondial Assistance


If you’re in the Fleet, Leasing or Rental business, we want to talk with you!

Finding a supplier that honours your demands for the highest standards of customer care may seem like a challenging undertaking. Finding an assistance provider with an unrivalled track record and consistently fast, infallible response time to an immobilised vehicle might also seem so. But if this is what you’re looking for, you need look no further. Welcome to Mondial Assistance!
Mondial Assistance Malaysia - Automotive fleet

We understand who you are and how you work

At Mondial Assistance, we have been nurturing strong relationships and partnerships with players in the Fleet, Leasing and Rental markets for many years. What’s the secret? No secret. Just a keen understanding of who you are, how you work and what you need to keep your customers satisfied and to keep your business healthy and growing.

Our mission? To provide your customers with the very best care

We’ve made it our mission to help you grow your business by taking better and better care of your customers. No customer on the road wants to deal with a car breaking down. But in the unfortunate event that this should happen, a customer needs to know that help is imminent and that their immobilisation will be kept to a minimum. This is our promise to you. That we will respond rapidly, work transparently and unerringly follow processes so that you can cut costs and improve your customers’ satisfaction – and loyalty!

Proactivity, innovation and operational excellence!

We never rest on our laurels, or stop looking for improvements even after the job is done.  In fact our constant quest for innovative solutions, proactivity and operational expertise are just a few of our marks of distinction. We understand that you will judge us on the results we achieve for you! And we keep that reality in check at all times. For some of you in this sector, we have succeeded in reducing vehicle immobilization time from 14 days to 7, simply cut it in half in less than one year!

Leading industry players put their trust in us

As a trusted partner to many leading players in the leasing business - ARVAL, a BNP Paribas company, ALD, a Société Général Company and LEASEPLAN, as well as beacons in the rental car industry - Hertz, Europcar and Avis, let us show you just a few of the ways we can work with you and add value to your business too!    

Real-time follow-up activity

We’ve set up an Extranet portal for our industry clients which allows real-time follow-up activity so that you can effectively track an assistance file from the moment it is opened to the moment it is closed.

We recognise the tremendous importance of shared knowledge and information to resolve issues on the road. So, we make sure that interactivity between Operational platforms and Technical services is always high. This in turn guarantees better and more precise geolocalisation of immobilized vehicles.

Because we work with so many car manufacturers, we are able to prevent double cover scenarios for our fleet and leasing partners and handle transfer processes seamlessly. Who else can promise you this?

And to assist you in your commercial negotiations, we implement a high-quality reporting process.